Hotel director and Customer Experience consultant with a background in operations management and guest experience. I have led teams and projects focused on quality, profitability and continuous improvement, with a practical, approachable and realistic outlook.
I have worked in large international chains and boutique hotels, in multicultural environments that have strengthened my leadership and adaptability. I combine strategic vision with operational execution.
I am currently helping prepare a new hotel opening, in line with my interest in lifestyle hotels with a strong identity, where design, wellbeing and customer experience are the key drivers of value.
Education: Customer Experience (ESADE) · Digital CX (IEBS) · Hotel Management & Innovation (UV).
