Natalia Galán
Hotel Director & Customer Experience, Hospitality & Tourism Consultant
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7 Global Consumer Trends. How to attract new customers.
Having a super wide variety of services, a hight quality product and a friendly competent staff … but sometimes this is not enough. Do… see more
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FITUR 2013. Innovation, technology and budget cuts.
From January 30th to February 3rd was the thirty-third edition of the International Tourism Fair FITUR 2013, the most important event of the… see more
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5 easy tools to capture external or not hotel guest to our Spa
Breaking barriers and attracts local audiences. In these times our mission is to maximize revenue and profit from our facilities. This becomes crucial being… see more
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Hotel Wellness area quality versus economic profitability
Hotel Wellness area quality versus economic profitability About 10 years ago to incorporate a wellness area in our hotel, was a clear competitive advantage.… see more
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IV Conference Energy Efficiency in the Hotel Industry of ITH. Valencia
The last wednesday 21th November, was the fourth edition of the lecture on sustainability and energy efficiency in the city of Valencia , inside… see more
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The new Spa Manager. Education key to success
The new Spa Manager. Education key to success When selecting a spa manager, facing the challenges of the industry today, we might ask some … see more
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6 tips to fill your wellness center in Summer
The hotel is filled , the beach burst, the pool loungers are reserved from early but our beautiful spa practically empty … We a haver… see more
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What Spa means. Spa types and other curiosities
The uses of the word spa. SPA is fashionable word and nowadays we can see it everywhere even in all the TV ads. It… see more
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Vine the new trendy marketing videosharing toll
Since over a month when Twitter launched it’s new application Vine,, we have heard a lot about it. This is social video sharing like… see more
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Gamification. Life is a Game
To reach your customer while queuing to check in the aircraft or practicing sports without disturbing them and even making it also feels good … see more
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QR codes a range of possibilities for tourism
QR Codes is a practical marketing tool, very easy and very cheap Taking “Tapas” in San Sebastian Bask Country and see the ingredients both… see more
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Valentine’s day an opportunity to our hotel, spa or restaurant business
As each February at this point of the month comes the dreaded Valentine’s Day and we face the question of what to do this… see more
