Hotel Wellness area quality versus economic profitability
About 10 years ago to incorporate a wellness area in our hotel, was a clear competitive advantage. However in recent years there has been a boom in the world of hospitality, with respect to this area, causing the mere fact of having a spa is not a differentiator itself.
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But also as managers of a production department we must ensure that our spa area profitable. Often, we find cases where there is a doubt between quality and image attribute or profitability.